Privacy Policy

Who we are

Our website address is: https://mamapaws.co.uk.

This privacy policy applies between you, the User of this Website, and Mamapaws, the owner and provider of this Website.

Mamapaws takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website

Please read this privacy policy carefully.

Definitions and interpretation

1. In this privacy policy, the following definitions are used:

Data

collectively all information that you submit to Mamapaws via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies

a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;

GDPR

the UK General Data Protection Regulation;

Mamapaws, we or us

Mamapaws UK

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;

User or you

any third party that accesses the Website and is not either (i) employed by Mamapaws and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Mamapaws and accessing the Website in connection with the provision of such services; and

Website

the website that you are currently using, https://mamapaws.co.uk/, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:

a. the singular includes the plural and vice versa;
b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. “including” is understood to mean “including without limitation”;
e. reference to any statutory provision includes any modification or amendment of it;
f. the headings and sub-headings do not form part of this privacy policy

Scope of this privacy policy

3. This privacy policy applies only to the actions of Mamapaws and Users with respect to this Website. It does not extend to any
   websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, Mamapaws is the “data controller”. This means
   that Mamapaws determines the purposes for which, and the manner in which, your Data is processed.

Data collected

5. We may collect the following Data, which includes personal Data, from you:
   a. name;
   b. contact Information such as email addresses and telephone numbers;
   c. financial information such as credit / debit card numbers;
   in each case, in accordance with this privacy policy.

How we collect Data

6. We collect Data in the following ways:
   a. data is given to us by you; and
   b. data is collected automatically

Data that is given to us by you

7. Mamapaws will collect your Data in a number of ways, for example:
   a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
   b. when you register with us and set up an account to receive our products/services;
   c. when you make payments to us, through this Website or otherwise;
   d. when you elect to receive marketing communications from us;
   in each case, in accordance with this privacy policy

Data that is collected automatically

8. To the extent that you access the Website, we will collect your Data automatically, for example:
   a. we automatically collect some information about your visit to the Website. This information helps us to make improvements
   to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the
   Website and the way you use and interact with its content.
   b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information
   about cookies, and how we use them on the Website, see the section below, headed “Cookies”

Our use of Data

9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and
   experience when using our Website. Specifically, Data may be used by us for the following reasons:
   a. transmission by email of marketing materials that may be of interest to you;
   in each case, in accordance with this privacy policy.
10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not
    satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
11. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
    a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you
    contact us to ask us for more details about a particular product/service, and we are marketing similar products/services).
    Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
    b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and
    affirmative action when consenting by, for example, checking a tick box that we’ll provide.
    c. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to
    withdraw your consent, see the section headed “Your rights” below.
12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance
    of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who we share Data with

13. We may share your Data with the following groups of people for the following reasons:
    a. our employees, agents and/or professional advisors – in form of subscription upon sign up for occasional newsletters and free
    products;
    b. third party payment providers who process payments made over the Website – to enable third party payment providers to
    process user payments and refunds;
    in each case, in accordance with this privacy policy.

Keeping Data secure

14. We will use technical and organisational measures to safeguard your Data, for example:
    a. access to your account is controlled by a password and a user name that is unique to you.
    b. we store your Data on secure servers.
    c. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your
    browser when we use this technology.
15. We are certified to ISO 27001. This family of standards helps us manage your Data and keep it secure.
16. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or
    loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail
    address: office@mamapaws.co.uk.
17. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices
    against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is
    supported by HM Government and leading businesses

Data retention

18. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period
    necessary to fulfill the purposes outlined in this privacy policy or until you request that the Data be deleted.
19. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

20. You have the following rights in relation to your Data:
    a. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify,
    update or delete such information. If we provide you with access to the information we hold about you, we will not charge
    you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may
    refuse your request. If we refuse your request, we will tell you the reasons why.
    b. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
    c. Right to erase – the right to request that we delete or remove your Data from our systems.
    d. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
    e. Right to data portability – the right to request that we move, copy or transfer your Data.
    f. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
21. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where
    consent is our legal basis for processing your Data), please contact us via this e-mail address: office@mamapaws.co.uk.
22. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer
    your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The
    ICO’s contact details can be found on their website at https://ico.org.uk/.
23. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the
    period for which we hold it.

Links to other websites

24. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not
    responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to
    read the privacy policy or statement of other websites prior to using them.

Cookies

28. This Website may place and access certain Cookies on your computer. Mamapaws uses Cookies to improve your experience of
    using the Website and to improve our range of products and services. Mamapaws has carefully chosen these Cookies and has taken
    steps to ensure that your privacy is protected and respected at all times.
29. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
30. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set
    those Cookies. By giving your consent to the placing of Cookies, you are enabling Mamapaws to provide a better experience and
    service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not
    function fully or as intended.
31. This Website may place the following Cookies:

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure
areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it.
This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and
remember your preferences (for example, your choice of language or region). By using the Website, you agree to our placement of functionality cookie.

32. You can find a list of Cookies that we use in the Cookies Schedule.
33. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but
    this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any
    time, however, you may lose any information that enables you to access the Website more quickly and efficiently.
34. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website
    more quickly and efficiently including, but not limited to, personalisation settings.
35. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided
    by the developer of your internet browser if you are unsure about adjusting your privacy settings.
36. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find
    details on how to delete cookies from your computer.

General

37. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this
    privacy policy where we reasonably believe your rights will not be affected.
38. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or
    unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and
    enforceability of the other provisions of this privacy policy will not be affected.
39. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of
    that, or any other, right or remedy.
40. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the
    Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

41. Mamapaws reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required
    by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy
    policy on your first use of the Website following the alterations. You may contact Mamapaws by email
    at office@mamapaws.co.uk.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Attribution

This privacy policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en)

This privacy policy was created on 01 May 2023

MailPoet newsletter & emails

If you have subscribed to our newsletter or if you are a member of our website (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us.

We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.

To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.

This website can send emails through the MailPoet Sending Service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.

No identifiable information is otherwise tracked outside this website except for the email address.

Below is a list of cookies that may be generated by MailPoet (note that some cookies are only utilized when WooCommerce is installed and activated):

Cookie name: mailpoet_page_view
Cookie expiry: 3,650 days.
Cookie description: The purpose of this cookie is to track the last time a subscriber viewed any page on the site.

Cookie name: mailpoet_revenue_tracking
Cookie expiry: 14 days.
Cookie description: The purpose of this cookie is to track which newsletter sent from your website has acquired a click-through and a subsequent purchase in your WooCommerce store.

Cookie name: mailpoet_subscriber
Cookie expiry: 3,650 days.
Cookie description: The purpose of this cookie is to track subscriber engagement. It is used when the user logs in, signs up in a form, confirms subscription to a newsletter, or places an order through WooCommerce.
Note: User must be opted-in and a confirmed subscriber.

Cookie name: popup_form_dismissed_{$formId}
Cookie expiry: the expiration date varies and can be set per form.
Cookie description: This cookie is used to track if a user has previously dismissed a specific form, preventing the re-display of the form until the cookie’s expiration date. It is applicable for popup, slide-in, or fixed bar forms.

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

We accept payments through WooPayments – Credit card / debit card. When processing payments, some of your data will be passed to WooPayments, including information required to process or support the payment, such as the purchase total and billing information.

We accept payments through Stripe Card Processing – Credit Card (Stripe). When processing payments, some of your data will be passed to Stripe Card Processing, including information required to process or support the payment, such as the purchase total and billing information.